Improving the Dispatcher’s Role in Mental Health Calls for Service
Dispatchers are the first point of contact in many situations. This training will help improve outcomes.
This is a one day, 8-hour class designed specifically for police/fire/EMS dispatchers.
Dispatchers are the first point of contact individuals involved in a mental health crisis incident will have with the police/fire/EMS agencies. How dispatchers handle these calls can play a crucial role in making a crisis situation better, or worse. Despite their importance to the success of mental health calls for service, dispatchers often are overlooked as part of CIT and mental health training.
This course will increase a dispatcher’s ability to identify mental health calls for service, ask for relevant information, and then dispatch the appropriate resources.
Topics covered include:
Prevalence of mental illness
History of the mental health system and its impact on law enforcement
Signs & symptoms of common mental illnesses likely to be encountered
Suicide warning signs
Taking the crisis call
Dealing with the suicidal caller
Communication skills – talking to a caller in crisis
Dispatching a mental health call
Crisis Intervention Teams & how they work
To learn more about hosting this class at your agency, click here